Privacy Policy

Effective Date: April 19, 2019

Introduction

Digiqal Technologies Private Limited (“Digiqal”, “we”, “our”, or “us”) is a leading provider of digital technology solutions, offering a wide range of services including IT consulting, cloud solutions, gaming development, software development, and digital transformation. We take your privacy seriously and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with us, visit our websites, or use our services.

This Privacy Policy applies to all users of Digiqal’s websites and services, including the subsidiaries under Digiqal Technologies Private Limited, such as:

• Enixo Studio (gaming, AR/VR solutions)
• Complex Code (web development, mobile apps, software solutions)
• Bloorb Media (branding and digital marketing services)
• Qomet (cloud hosting, object and block storage services)

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services. The types of information we collect include:

Personal Information
When you interact with us, we may collect the following types of personal information:

• Identification Information: Name, job title, company name, and other identifiers.
• Contact Information: Email address, phone number, and mailing address.
• Account Information: Usernames, passwords, and other registration details.
• Transaction Information: Credit card or payment details, billing address, and other payment-related information.
• Job Application Information: If you apply for a job with us, we collect resumes, cover letters, and other application materials.

Non-Personal Information
We may also collect non-personally identifiable information for analytical and operational purposes, such as:

• Usage Data: Information on how you use our services, including your IP address, browser type, device type, and geographical location.
• Cookies and Tracking Technologies: We use cookies and other technologies to track activity on our websites and apps to improve user experience and analyze trends. For more details, please refer to our Cookie Policy.

Sensitive Personal Data
In certain cases, such as legal compliance or financial transactions, we may collect sensitive data like financial information or government-issued IDs. We will only collect sensitive data when required by law or with your consent.

2. How We Use Your Information

We use your personal information for several purposes:

To Provide Services
We use the information you provide to deliver the services you have requested, such as cloud hosting (Qomet), gaming solutions (Enixo Studio), web development (Complex Code), or branding (Bloorb Media).

To Communicate With You
We may use your contact information to send you updates, respond to your queries, notify you of new services, or provide customer support. With your consent, we may also send marketing communications about new services or offers from our subsidiaries.

For Legal and Regulatory Compliance
We may use your information to comply with legal obligations, resolve disputes, enforce agreements, and protect the rights and safety of Digiqal, our employees, customers, and the public.

To Improve User Experience
We use data to optimize our services, track performance, fix bugs, and personalize your experience. This includes analyzing how you interact with our websites and services to better meet your needs.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data in the following situations:

With Service Providers
We may share your personal data with trusted third parties that help us with business operations, such as hosting services, payment processing, analytics, and marketing. These service providers are required to maintain the confidentiality and security of your data.

For Legal and Regulatory Purposes
We may disclose your personal information to comply with legal requests from government authorities, respond to subpoenas or court orders, or protect our legal rights in cases of disputes.

In the Event of a Business Transaction
If Digiqal undergoes a merger, acquisition, or sale, your personal data may be transferred to the new entity. We will notify you of any such changes to our data handling practices.

With Your Consent
We may share your personal information with third parties if you have explicitly consented to such sharing, such as for joint promotions or marketing initiatives.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example, we may retain transaction records for financial reporting and tax purposes. Once the data is no longer necessary, we will securely delete or anonymize it.

5. Data Security

We take the security of your personal data seriously. We implement various technical and organizational measures to protect your data, such as:

• Encryption: Encrypting sensitive data to protect it during transmission.
• Access Control: Limiting access to personal data to authorized personnel only.
• Firewalls and Anti-malware: Using firewalls and anti-malware tools to protect against unauthorized access.
• Regular Security Audits: Conducting regular audits to assess and improve our security systems.

While we strive to protect your data, please understand that no system is completely secure. While we take all necessary precautions, we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

You have certain rights regarding your personal data, including:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Deletion: In certain situations, you may request that we delete your data.
• Right to Restrict Processing: You can ask us to limit the processing of your data in certain circumstances.
• Right to Object: You can object to our processing of your personal data, particularly if it is used for marketing purposes.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: If we process your personal data based on your consent, you can withdraw that consent at any time.

To exercise these rights, please contact us at cs@digiqal.in.

7. International Data Transfers

Digiqal operates globally, and your personal data may be transferred to and processed in countries outside your home country. These countries may have different data protection laws. We ensure that any such transfers comply with applicable data protection regulations and safeguard your data through appropriate measures, such as Standard Contractual Clauses.

8. Children’s Privacy

Digiqal’s services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we discover that we have collected information from a child, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, services, or legal obligations. When we make significant changes, we will post the revised policy on our website and update the “Effective Date” above. We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Digiqal Technologies Private Limited
Website: www.digiqal.in
Email: cs@digiqal.in
Phone: +917703007703

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.