Refund and Cancellation

Effective Date: April 19, 2019

At Digiqal Technologies Private Limited (“Digiqal”, “we”, “our”, or “us”), we strive to provide high-quality services and solutions to our clients. We understand that circumstances may arise where you may need to request a reversal, refund, or cancellation of services. This policy outlines the terms under which reversals, refunds, and cancellations are handled, as well as the process for resolving disputes.

1. Reversal Policy

A reversal refers to the cancellation of a payment transaction after it has been processed. Reversals are typically initiated in cases of incorrect transactions, fraud, or erroneous billing. Digiqal will consider a reversal request only under the following conditions:

• Incorrect Charges: If you believe that you have been charged incorrectly or the payment was made for a service that was not received or rendered, you must notify us within 7 days of the transaction date. We will investigate the matter and, if verified, process the reversal.

• Fraudulent Transactions: In cases where payment was made fraudulently, the account holder must report the issue immediately, and Digiqal will take steps to verify the claim and initiate a reversal if necessary.

Please note that we reserve the right to deny reversal requests that do not meet the above criteria or where fraudulent activity is suspected.

2. Refund Policy

Digiqal provides refunds for certain services under specific conditions, based on the nature of the service and the timing of the request. Our refund policy is as follows:

Eligibility for Refund

• Subscription-Based Services: If you have subscribed to one of Digiqal’s subscription-based services (e.g., cloud hosting, software development services), you may be eligible for a partial refund if you cancel the subscription within 14 days from the date of purchase, provided you have not used the service extensively.
• Customized Solutions: For bespoke or custom-developed services (e.g., mobile apps, custom software, gaming development), refunds will be considered only in cases where there is a material failure to deliver the agreed-upon service or if there are significant delays not agreed upon in the service contract.
• Non-Delivery of Service: If we fail to deliver the agreed services within a reasonable timeframe, and no alternative solution is offered, you may request a full refund.

Non-Refundable Services

Certain services and fees are non-refundable, including but not limited to:

• Initial setup fees, service initiation fees, or any charges for consulting or custom design work that has already been completed.
• Payments for services used or partially delivered (e.g., cloud storage usage, website hosting).
• Any fees paid after cancellation or termination of the agreement.

Refund requests should be submitted to Digiqal’s customer support team at cs@digiqal.in with supporting documentation of the transaction and service details. Refunds will be processed within 30 days of the approval of the request, and the refund amount will be credited back to the original payment method.

3. Cancellation Policy

You may request to cancel your subscription or service at any time, subject to the following conditions:

• Subscription Services: You can cancel your subscription at any time through your account settings on our website or by contacting customer support. Cancellations made after the 14-day period from the service start date may not be eligible for a refund, but we will stop charging you for future subscription periods.
• Custom Development and Project-Based Services: Cancellations for projects or custom services may be subject to cancellation fees or the loss of paid amounts for work already completed. If the cancellation occurs after the project has begun, we will evaluate the amount of work completed and provide a fair refund or charge based on the stage of the project.
• Notice of Cancellation: For any cancellation request, a written notice must be provided via email or through the client portal at least 7 days before the next billing cycle or service delivery milestone.

Digiqal will review each cancellation request and confirm the status and any applicable fees or refunds based on the specific service agreement in place.

4. Dispute Resolution

At Digiqal, we aim to resolve any disputes efficiently and fairly. In the event of a disagreement or dispute regarding payments, services, or any aspect of the relationship, we encourage our customers to follow these steps:

Informal Resolution

We recommend that you first attempt to resolve the issue directly with our customer support team. Our team is trained to handle a wide range of concerns, and we may be able to resolve your issue quickly through discussion or negotiation.

• Contact: Send an email to cs@digiqal.in with a detailed description of the issue, including any supporting documentation (e.g., payment receipts, emails, contracts).
• Response Time: We aim to respond to all inquiries within 2-3 business days.

Formal Dispute Resolution

If a resolution cannot be reached through informal communication, and you believe there is a valid claim, you may escalate the matter for formal dispute resolution:

• Mediation: Digiqal may offer mediation to resolve the dispute. This process involves a neutral third party helping both sides reach a resolution. Mediation will be offered at our discretion, and we will communicate the terms clearly.
• Arbitration: If mediation fails or is not suitable, the dispute may be resolved through binding arbitration under Indian law. The arbitration will take place in Ambedkar Nagar, Uttar Pradesh, India, and the decision will be final.

Legal Action

If all efforts to resolve the dispute amicably fail, either party may take legal action in a court of competent jurisdiction, in accordance with the laws of India.

5. Refund/Dispute Resolution Timeline

• Response to Request: Digiqal will respond to refund, cancellation, or dispute requests within 7 business days.
• Processing Time: If the refund is approved, it will typically be processed within 30 days.
• Escalation: If a dispute is escalated to mediation or arbitration, the resolution process may take up to 60 days depending on the complexity of the dispute.

6. Contact Information

If you have any questions about our Reversal, Refund, Cancellation, or Dispute Resolution Policy, or if you would like to submit a request, please contact us at:

Digiqal Technologies Private Limited
Email: cs@digiqal.in
Phone: +917703007703